Assess the scope of change our clients face as they embark on new opportunities. Contribute to approaches that drive awareness, readiness and adoption across a wide range of initiatives including technology, business process, mergers/acquisitions and organizational changes. Build engaging deliverables, communications, and workshops, in collaboration with Point B colleagues and clients.
As a Customer Engagement Manager, you will be responsible for managing key internal and external initiatives with the aim of adding significant value to the customers as well as helping the broader organization innovate. Deliverables will include the implementation of new projects, as well as managing and navigating the customers’ during these projects.
Support and manage all aspects of projects including guiding internal resources, facilitating requirements, gathering and conducting data analysis and research, training and mentoring junior team members and implementing the identified opportunities directly alongside client senior management. Support engagement financials, practice operations as well as business development and proposal efforts.
In this role, you will play a pivotal role in providing operational support from the onset of sales through the implementation of new clients. The ideal candidate will bridge the gap between sales, project delivery, and client optimization, ensuring that operational goals are met, and processes are smooth throughout the engagement. This role requires someone who can manage complex operational tasks, improve efficiencies, and guide clients through transformational changes.
As a Technical Solutions Account Manager in our MENA region, you will become the bridge between Hightouch and our largest Fortune 5000 customers. You will oversee the entire customer journey starting from kick-off to onboarding to continued customer success and finally, increased adoption. You are a product expert and will leverage your knowledge to ensure our Enterprise customers understand and utilize the Hightouch platform to its fullest extent and beyond.
As a Conversion Project Manager at Bloomerang, be the first point of contact after the Sales process for clients converting existing data into Bloomerang. Guide new clients through their conversion journey and manage a full project load of clients, ensuring on-time project deliverables. With the goal of bringing best practices to life, our Conversion Project Managers position clients for fundraising success within Bloomerang solutions.
This role supports the Commercial Leadership Team in developing the Commercial Annual Plan and managing compensation for all Commercial roles. Working cross-functionally, they will set Commercial OKRs and KPIs, uncover the root causes of Commercial outcomes, and propose action plans to correct course. The role requires strong analytical skills, business acumen, and experience in revenue operations or business operations.